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Microsoft 365 Support

Shepherd IT Services are a Microsoft partner that can provide Microsoft 365 Support, Licensing and Security to Businesses in Hampshire, London, Berkshire, Surrey and Other areas across the UK. The Microsoft platforms offer employees access to productivity tools, enhancing their work quality, satisfaction and the efficiency of their service delivery.

Shepherd IT

We recommend the following Microsoft 365 packages:

Microsoft 365 Business Standard

Microsoft 365 Business Standard package is the most recommended package for small and medium-sized Enterprises. It includes emails and data storage using OneDrive. This package allows for collaborative working from different locations. The Microsoft 365 Business Standard package offers the following features: 

  • Microsoft Teams

  • Emails

  • Cloud Storage

  • Standard apps such as Word, PowerPoint and Excel

  • Online Office Suite

Microsoft 365 Business Premium

This plan comes with everything offered in the Business Standard plan. Standard features include desktop Microsoft Apps, Emails, and OneDrive storage. It also features advanced integrated security to protect against cyber-attacks. This package features

  • Microsoft Teams

  • Emails

  • Secure Cloud Storage

  • Standard apps such as Word, PowerPoint and Excel

  • Online Office Suite

  • Device Management

Average Response Time (Seconds)

Average Resolution Time (Minutes)

Average Cost of Cyber Attack (£)

Book in with an expert for help on Microsoft 365 Packages & Support

Microsoft 365 Support

Why Partner with Shepherd IT for your IT Support?

Fast Response Times

  • We react fast to any problems that may occur, detecting and responding within just 2 minutes, with help from our AI system.


  • We monitor and carry out vital maintenance in the background, for we can catch issues before they develop into serious concerns.

Reach Business Goals Quicker

  • Shepherd Services take time to understand your Business and how you use technology, for we can improve operations and help you to succeed.


  • Our managed IT service improves your IT systems, resulting in a workforce boost, enabling you to meet your goals faster.

Securing Your Business

  • Cyberattacks are constantly evolving, but so are our defences. We are constantly evaluating and adapting to overcome new evolved threats.


  • We offer security awareness training to help Businesses detect and identify security threats.

IT Support without the overcharging

  • We provide cost-effective solutions. You should not be overcharged to have peace of mind.


  • A fixed monthly cost with a flexible contract that’s offered to all our clients. To give you the flexibility you need.

Microsoft 365 FAQ’s

If you have another question about Microsoft 365 then get in contact using the form below.

What is Microsoft 365?

Microsoft Office 365 is a cloud-based, subscription version of Microsoft Office containing a number of applications such as Word, Excel, Outlook, PowerPoint, and OneNote. Depend on the subscription you may also have access to OneDrive, Planner, Publisher, SharePoint, Exchange and Microsoft Teams.

How do I contact Microsoft Support?

You can contact Microsoft technical support by opening a service request in the Microsoft 365 Admin Center, alternatively, if you are using Shepherd IT for your support, we will handle the issue for you.

What other packages are there?

Take a look at the many packages available HERE

Can you share a Microsoft 365 Subscription?

Each licence can be shared by up to 5 users.

Microsoft 365 FAQ's

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